Our Quality Policy
- Categories:ABOUT US
- Time of issue:2021-08-02 11:23:18
We have strong high quality product R&D system and quality control system, products will test at least 4 times before shipped out. At the same time, we always do the vistigation, deeply contact with our customers, willing to hear their ideas to the product, continuous products innovation and improvement.
Technical support, service concept
Before sales service, once we receive your inquiry or questions, we will react within 1 hour during working time, and within 6 hours during off-work time, technical support at line at the same time.
After sale service:
Step 1 When the customer claim the product has problems the Quality Assurance department will do a investigation according to the problems which the customer have proposed. Try their best to find the reasons for causing such problems.
Step 2 If the QA department fail to analysis, customer should return the bad products and then the QA department will have a further history investigation.
Step 3 After that the QA department will do a overall investigation on Electrical & Mechanical characteristics.
Step 4 If they still fail to find the reason, then the Engineering dept, the Planning and Production dept will get together to continue a further and unitary investigation to find the reason for bad work.
Step5 The overseas sales department should feedback the report, If is really the seller’s mistake. The Product department should re-processing the product and send the new to the customer to compensation for the loss.
Step6 The continuous improvement to solve the problem would be achieved as formal documents issued by Engineering Dept. and other related Dept.. Our workers will be well informed and supervised through SOP(standard operation process) during the Routine training course.
SHENZHEN HANSOME TECHNOLOGY CO.,LTD.
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